We trust the quality of our products therefore we provide a satisfaction guarantee. This means if you are not satisfied with the quality and usability of our products, and you return them you can get back the whole price of the product*. If you are not satisfied with the product, please inform us thereon in the Contact menu point within 1 week from the purchase. We also take the state of our product into consideration as we undertake no liability and guarantee for the damages caused by user’s fault.
If the product is not damaged and contaminated (for example by tobacco and molasses burnt on it) to a great extent, cashback is possible. If the product is damaged, contaminated, return or repurchase can be refused. We do not undertake any liability for the faults and possible damages caused by the customer.
Buy Sahlar products as we receive no complaints for our products, particularly for our hookah ceramics.